Press Releases I Wednesday, January 27, 2021


Aster DM Healthcare Appoints a Global Lead for Service Excellence


Aster DM Healthcare appoints Mr. David Boucher as Global lead for Service Excellence & Patient Experience...

Medical Value Tourism (MVT) expert Mr. David joins Aster DM healthcare which is positioned to become a magnet for patients globally by creating destinations for healthcare in Dubai, India & very soon Cayman Islands. Former Chief Business Transformation Officer at Bumrungrad International Hospi-tal, Thailand, Mr. David would be overseeing service excellence & patient experi-ence operations for Aster’s facilities across geographies. 

UAE, 27 January, 2021: Aster DM Healthcare has announced the appointment of Mr. David Boucher, a global leader in healthcare service excellence & medical value tourism, in an effort to strengthen its patient & customer service offering & enable wider access to its quality healthcare services to patients across the world. Working closely with the strategic leadership team of the organization, he would be responsible for fostering & driving a culture of patient/ customer centricity, while improving patient experience across markets. The appointment is in alignment with Aster’s long-term vision to make its quality healthcare services accessible to patients across the world.

Commenting on the appointment Ms. Alisha Moopen, Deputy Managing Director of Aster DM Healthcare said, “The 3 S of healthcare - safety, service & savings propel people to go searching for healthcare services. At Aster, we are committed & passionate about complementing the highest levels of clinical expertise with best pricing & unparalleled seamless service. We aim to combine the three elements to ensure patient wellbeing & care for them with grace & compassion. Mr. David brings his unique perspectives of lead-ing healthcare systems that saw 150 nationalities being served as patients, personalizing & creating a haven for care & recovery for people who travel for access to quality care. As the group head of Service Excellence, we hope to build on our combined strengths fur-ther to become one amongst the most distinguished brands in healthcare built on the cor-nerstone of trust.”

“A leading healthcare provider in India & GCC & soon to be a local player in Cayman Is-lands, Aster DM Healthcare is on the verge of an exciting journey & I am thrilled to join the organization at this point. With a core-focus on the voice of the customer or patient and enabling solutions that would support them in the best possible way, the organization has tremendous potential to emerge as a global leader,” said Mr. David Boucher, Group Chief of Service Excellence at Aster DM Healthcare.

With more than four decades of experience in the area of patient excellence & business transformation, Mr. David has provided both operational & strategic leadership at various roles with healthcare organizations across the world. He last served as Chief Business Transformation Officer at Bumrungrad International Hospital in Bangkok, Thailand. Prior to that he served as President & COO of UCI Medical Affiliates, Columbia, USA & held sev-eral leadership roles with various healthcare organizations like BlueCross BlueShield of South Carolina, Columbia, Companion Global Healthcare among others.

David has been quoted in over 250 newspapers & journals including The Wall Street Jour-nal, New York Times, The Economist, U.S. News & World Reports. He has been interviewed on NBC Nightly News & Fox Business News. He has also delivered lectures on disruptive innovation in healthcare at Harvard Business School, Yale School of Management & Har-vard Medical School.