The unique connected care solution has started with NRIs based in the GCC Countries and their families- especially parents based in Kerala, facilitated by Aster MIMS Hospitals in Calicut, Kannur and Kottakkal, Aster Medcity Hospital in Kochi and Aster Hospital in Wayanad. By using the Aster Dil Se platform, an NRI can avail an annual package of Rs. 5000 or AED 250 per family member that provides a comprehensive connected care package including 24/7 priority support through a dedicated call centre (+91 75 111 75 333), medical services and check-ups at home, online consultation, ambulance services and active participation in doctor consultation with family member using virtual connect from anywhere in the world.
India, 5 April, 2021: Aster Dil Se project is another step forward in Aster DM Healthcare’s Digital Health Strategy which aims to create a connected circle of care that ensures convenient and any-time access to quality healthcare services for patients and their families, breaking beyond geographical boundaries. With a large segment of the Malayalee population settled abroad, the project addresses a key issue faced by NRIs who want to ensure the health and well-being of their families settled in India, many of whom would be elderly parents who require regular care.
The Aster Dil Se annual care package includes an initial health check-up for each family member enrolled, to ascertain their health status in the beginning. The lab sample collection and basic medical tests will be done from home and based on the results the care path would be recommended by doctors in consultation with their family members based abroad. They can also virtually participate in the first and follow-up doctor consultations. A dedicated 24/7 priority call center (+91 75 111 75 333) with dedicated care managers has been launched to support immediate needs, along with medical services at home and ambulance service. In addition, the package would also entitle them to significant discounts on in-hospital services like surgeries, complex investigations, hospital stays etc.
Commenting on the initiative Dr. Azad Moopen, Founder Chairman and Managing Director of Aster DM Healthcare said, “As expats we are increasingly aware of the growing concern among NRIs about the health and welfare of their families based in India. This is especially because many of them have aging parents who live alone. This concern has been aggravated during the pandemic with enforced travel restrictions and lockdowns, preventing NRIs from visiting their families to take care of their parents’ healthcare needs. The Aster Dil Se project aims to provide a solution to this and is designed to act as an on-ground healthcare partner for NRIs to ensure the well-being of their families in India.”
Aster Dil Se would allow NRIs to join their family members during doctor consultation via an online platform and take an active part in the health management process. The service would prove to be very effective for chronic disease management, mostly required by elderly family members. It would gradually evolve to an end-to-end at home solution involving close monitoring of health issues, monthly/quarterly doctor consultation, lab sample collection from home, medicine delivery and home visit. The service would also allow to seek second opinion from Aster doctors across the network.
The initiative has been launched in Kerala first and would gradually be extended to Aster Hospitals located in other States. Aster DM Healthcare currently operates 14 hospitals across 5 States in India - Kerala, Karnataka, Andhra Pradesh, Telengana and Maharashtra.